Stuck ticket due to no stock in a bin
‼️This is a restricted function. Please only follow this guide if you are authorised by the IT team to do so.
If a ticket is stuck in the warehouse because there isn't the right amount of stock in the correct bin, follow these steps to resolve it:
- Find the ticket in question and navigate to the pick
- Delete the pick and set the ticket to open
- Move the stock from the bins by doing a bin movement, then post the journal
- Go back to the shipment
- Click process along the top, click on create pick and toggle print
- You will now be able to pick lines and register the pick
